I had the most amazing interaction with a business help line and It was so refreshing. The feeling of confidence, true relief and empowerment I had when I got off that phone was shocking. Shocking! Why? Because it doesn’t happen enough.
A few weeks ago I called a professional office with questions on how to tackle some very ambiguous paperwork. It was new for me, I needed help! On the other line was an individual whose heightened frustration sparked a wave of heightened anxiety in me as the call went on. That very call sparked a wave of uncertainty in me. Her response and what was happening in her life that moment totally shook me. And it got me thinking…
Today may be someone’s first time exploring a new skill. First day on a job. First time stepping out into the unknown. It may be the anniversary of a loss. It may be a vulnerable day. It may be a day they’re waiting on some news or a joy filled day of rest. We’ve all had them, I know I have, have you? Those days where we are able to embrace kindness or the days we need a little extra compassion.
The interaction of those in passing makes all the difference to any of these situations. Have you seen it before…
A driver honestly makes a mistake and cuts someone off. A pedestrian crosses the road a little too slowly. The person at the cash register takes a little too long to put their money away (always me!)
Those around them gripe, yell, go to extreme measures to express disapproval. Just like that a ping pong match of anger and anxiety has begun. It happens in an instant. It takes the reactions of those in the situation and propels them on to those that come in contact with both parties the rest of the day. I saw it in my life last month the way my response has the power to create that wave of empowerment and acceptance and love OR disapproval and anxiety.
Here’s what I can tell you I’m raised Italian, and well…Italians are typically quick to anger! I get it, were human, someone’s we are in situations where we wonder ‘how could they possibly think thats ok?” I’d like to tell you from my own heart that any time I took too long, wasn’t able to flash you a smile. For the times I may have cut you off, or was short with an answer…I never met to hurt you. Many of those around us, do not mean to hurt us.
Today I challenge myself and you to be aware of the responses we sometimes flippantly project. Today I vow to be an intentional reactor. Because the hard cold truth is that our reactions to have the power to build up or tare down and I ….want to be in an empowered, loved, grace filled community.
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